Offres d'emploi

IT Administrator (O365 / Intune) and IT Support level 1 and 2

June 07, 2022

Novacap is seeking a dynamic IT Administrator to support the organization with its state-of-the-art cloud platforms (including O365, Azure AD, Intune) and management of its multi-device IT fleet.

You will assume a core role in Novacap's growth by working with the IT Manager in the day-to-day management of the organization's operations. You will play a key role in assisting Novacap's various users with level 1 and 2 IT support.

Job Description

  • Manage the technology inventory, including the laptop fleet and IT equipment (i.e. monitor, keyboard, cabling, telephony, etc.) for all employees (>100) located in 3 offices (Brossard, Toronto, New-York).

  • Perform level 1 and 2 IT support

  • Management of external suppliers related to IT and administration activities (i.e. conference room, telephony, external helpdesks, etc.).

  • Update internal documentation and build and maintain the knowledge base for the department: guides, procedures, processes, etc.

  • Design guides and provide training to users, faciliate the understanding of technical terms to users 

  • Supervise the processing of requests to the external helpdesk

 

Qualifications

  • Positive and entrepreneurial attitude 

  • Sense of initiative

  • Ability to work in a dynamic environment where unexpected events and managing multiple priorities are part of the daily routine.

  • Team player with a strong emphasis on collaboration and inclusion.

  • High level of autonomy

Technical Requirements

  • 2-5 years of experience in IT support, IT asset management or IT project coordination.

  • Hold a DEC or Associate level Microsoft IT certification or equivalent experience with O365.

  • Mastery of the Microsoft Office 365 environment (SharePoint, Teams, Exchange, etc.)

  • Strong communication skills

  • Strong project management and task planning skills

  • Possession of a valid Quebec driver's license (class 5)

  • Fluency in French and English

Assets

  • Experience in an IT professional services company 

  • Intermediate knowledge of WAN networking (Internet and ZTNA)

  • Knowledge of mobility equipment (cell phones, tablets)

  • Knowledge of wired and wireless networking

  • Knowledge of autotask, Datto RMM, Exclaimer, backup system

  • Knowledge of Microsoft Active Directory + Azure active directory environment

Mode: Hybrid formula - 3 days out of the brossard office. 

Travel: Some travel to Toronto and New York offices may be required

 

Send us your cv on [email protected] and lets talk!